Can I order a custom GHTG?
Yes you can!
Please visit the custom information page for more information
What is the standard size GHTG?
The panel size is approx. 30x75 inches.
The compression tension bars will fit in a space as narrow as 25 inches and as wide as 42 inches.
Where do you ship?
We will ship globally, visit the shipping info page for more info.
What is the return policy?
Due to the intimate nature of the GHTG product line, returning a product is not possible. Sorry, no merchandise credit can be issued.
That being said, so far not one person has asked about a return, we are going to do everything we can to make you happy!
Not only that but you are going to be delighted by our great service.
How do I clean it?
The care information for each is on the bottom of each product page.
Is it okay if someone leans on the top bar?
Bars on all models (except The Heavy) ship with steel, spring based tension bars, the steel bars will fit really tight and are excellent at holding the GHTG in place, that being said.
Some common sense needs to be applied here, if some dude hangs his body weight on the top tension bar because you are making him go weak in the knees (first... hats off to your skills), then you are at risk of the top bar coming loose and if it does come loose, at the very least it is going to ruin the moment.
There are 2 "Do not lean here" lables (right below the top bar) on each GHTG.
If you notice someone is putting weight on the top bar, we strongly suggest you let the person on the other side of the hole know they should not put weight on the bar.
Bars used for The Heavy:
The Heavy is intended for a semi permanent install and requires you use the mounting hardware. With the mounting hardware in place the top bar can support up to 175 pounds, so it's not that big a deal if someone leans on it, if however you do not have the mounting hardware in place please read the information below.
The tension bars are solid heavy and really strong, they can be tensioned into an opening really tightly, so tight in fact you can damage the doorway, or possibly have a difficult time loosening them.
Some common sense needs to be applied here, if some dude hangs his body weight on the top tension bar, then you are at risk of the top bar coming loose, and if it does come loose you could get hurt, possibly badly.
There are a lot of variables involved here, like what kind of opening, wood vs steel vs plasterboard vs whatever... and how tight did you get the tension, so not knowing the exact conditions you are using it in, the only answer we can possibly provide is... if your partner is leaning on the bar tell them to stop.
There are also 2 "Do not lean here" lables (right below the top bar) on each GHTG.
If you notice someone is putting weight on the top bar, we strongly suggest you let the person on the other side of the hole know they should not put weight on the bar (if you are using it in a doorway tell them to lean on or grip the doorframe).
We also strongly suggest you tighten the tension bars as tight as possible, without damaging anything. That being said, you are going to get a feel for how solid the bar is in place, (give it a good tug once you have it up).
Can I damage my doorway or walls with the steel tension bars used with the heavy?
You bet your ass you can! DO NOT OVERTIGHTEN THE BARS!! We are not using crap components, the tension bars are steel and if you overtighten them you can damage paint, a wall, or a door frame.
That being said, as long as you do not overtighten them, you shouldn't have any issues. Once you use it a time or two, you will get a feel for it. Once you have it up, give it a good tug to make sure you are good to go. Last thing you want is for that bar to come down and clock you on the back of the head!!!!
Can I get replacement parts?
Use the contact form and let us know what you need.
I damaged the panel, can you repair it?
We will sure try, use the contact form and get in touch, we might have you email a photo or two so we can evaluate it and save you the trouble of sending it in.
If we can repair it, do that for free. You only pay for shipping.
If its not possible to repair it, you can order a replacement panel.